Toca Boca lost my characters, how can I recover my save?

If Toca Boca lost your characters,

Check your game data first;

• Review:
– Game settings
– Cloud backup status
– Device storage
– App update history

• Look for:
– Missing save data
– Sync issues
– Different player profiles
– Accidental data loss

Gather evidence;

• Save screenshots showing:
– Missing characters
– Game version
– Account settings
– Any error messages

• Keep:
– Purchase receipts
– Cloud backup details
– Device information
– Support conversations

Verify your account and device;

• Confirm:
– You're signed in to the correct account
– Cloud sync is enabled (if supported)
– The game is updated to the latest version
– The save wasn't stored on another device

Contact Toca Boca support;

• Request:
– Confirmation of whether your save data can be restored
– Assistance locating your missing characters
– An explanation for the data loss
– Recovery options if the issue was caused by a technical error

If the issue continues, raising it publicly on Xolvie can often trigger a faster response.