The North Face jacket's waterproof layer is peeling, how can I get them to replace it under warranty?

We purchased a black The North Face jacket about six months ago. We noticed that the insulation inside the jacket has started to come out from underneath and around the logo on the front. Experiencing this kind of deformation after a short period of normal use was disappointing in terms of product q...

About 1.5 years ago, I purchased a Women’s 1996 Retro Nuptse Jacket in Black Currant Purple from The North Face’s official website for approximately $490. While using and washing the jacket, I followed all the care instructions on the label exactly. This winter, I noticed that the down filling insi...

On December 2, 2025, I purchased the Women’s Summit Superior Futurelight jacket with barcode number 197642964620 under order number NFC-610952. I used the product for the first time during an activity in the last week of February, and the inner shell of the jacket started peeling during that very fi...

I purchased my The North Face Evolve 2 T0CG55JK3 model jacket on January 16, 2024, from Pttavm.com. I used the product over two winters, for approximately three months each winter. Despite this limited and seasonal use, the jacket has developed unexpected wear around the zipper area and along the ed...

About a week ago, I purchased a The North Face jacket from the Boyner store at Akasya Mall. The first time I wore the jacket in light rain, I noticed that it allowed water to seep through the sleeves and chest area, even though it was advertised as waterproof. Experiencing this issue after just one...

On August 2, 2023, I purchased a Men’s Dragline Jacket from The North Face’s official website. About a month ago, I noticed that the lining inside the hood began to peel and flake off. Since the day I bought it, I have never dry-cleaned, washed, or applied any external treatment to the jacket. The ...

Six days ago, we purchased a The North Face Nuptse jacket from the StarCity Mall store in Istanbul. When we brought it home and tried it on, we noticed a serious weaving defect on the sleeve. We were very surprised to encounter such a flaw in a brand-new, unused product. We went back to the store a...

Ten days ago, I purchased a The North Face NFOA8993 jacket and two other products for my children from the Samuray Sport store in Yalova. I paid a total of $990 for the purchase. The jacket was sold with a waterproof guarantee, and I specifically mentioned that I wanted a fully water-resistant produ...

On July 21, 2025, I purchased a The North Face t-shirt from one of the brand’s stores (Invoice/Order No: 002337469, t:03692773, b:1419 s:4670). I wore the t-shirt only twice on different days and washed it once, strictly following the washing instructions on the label. However, after washing, the pr...

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I purchased a pair of pants from The North Face store that were advertised as waterproof, but they actually let water through even in small amounts. Additionally, after wearing them only twice, I already noticed signs of wear and tear. This is extremely disappointing, especially since I made the pur...

I purchased the Mountain Light Futurelight Triclimate jacket from The North Face four years ago with great excitement, trusting in both the brand’s quality and its reputation as a premium outdoor label. Unfortunately, the inner layer’s printed logo has begun peeling off letter by letter over recent ...

Hello, good day. I’m writing about a problem with my The North Face rain jacket, which developed a tear along the zipper—something I never expected from such a well-known and premium brand. I brought the jacket to Kar Spor on April 30, 2025, for inspection and possible repair. However, it’s been wee...

I purchased a The North Face jacket, trusting in the brand’s reputation for quality and durability. However, I’m extremely disappointed to find that the fabric strip (biye) located beneath the zipper has torn and come apart. This kind of damage is completely unacceptable for a product in this price ...

I am extremely disappointed with the experience I had with The North Face. After just one year of regular use, the inner sleeve area of my jacket became deformed. I sent the product in for a warranty claim, expecting a brand like The North Face to stand behind their quality promises. However, my req...

I’m extremely disappointed with the quality of the North Face down jacket I purchased. Right after I started wearing it, the feathers began leaking noticeably—especially through the inner back panel and the sleeve area, where small holes had formed out of nowhere. These aren’t minor cosmetic issues;...

I purchased The North Face boots, trusting their quality and durability for cold, snowy, and rainy weather. However, despite having no visible holes or damage, the right boot started leaking water from the sole. If I had known this would happen, I would have chosen a more affordable brand instead o...

In February 2022, I purchased a North Face jacket from one of their stores. After just over a year, the stitching on the sleeves started to tear, and the down feathers began leaking out. When I called the store, they told me there was only a one-year warranty and that they couldn’t do anything about...

I purchased a North Face DryVent 3-in-1 jacket from Noradranalin Tekstil on October 27, 2023. At the time of purchase, I was assured that my invoice was stored in the seller’s system and that I wouldn’t need to provide it for warranty claims. However, after 8 months, my jacket developed a defect, a...

I purchased a North Face down jacket from Zey Sport, but from the start, it had feathers coming out. When I mentioned this to the salesperson, they assured me that it would stop after the first wash and that if it didn’t, I could bring it back for inspection. After the first wash, the feather shedd...