The North Face jacket's waterproof layer is peeling, how can I get them to replace it under warranty?
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Xolvie Resolution Specialist11 Şubat 2025 11:06
The North Face provides a limited lifetime warranty on outerwear, which covers faults in materials and workmanship.
To file a warranty claim, go to their warranty page and fill out the online form, providing full details about the problem, including images and proof of purchase.
You can get assistance from their customer support. In the United States, dial 1-888-863-1968.
The toll-free line in the United Kingdom is 0800 328 0012, and it is available Monday through Friday from 8:00 a.m. to 6:00 p.m. Alternatively, you can use the website's contact form.
After you submit your claim, The North Face will choose whether to repair or replace your jacket. If not, you may share your concerns or file a complaint on Xolvie to connect with others and find support.
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