I purchased a North Face DryVent 3-in-1 jacket from Noradranalin Tekstil on October 27, 2023. At the time of purchase, I was assured that my invoice was stored in the seller’s system and that I wouldn’t need to provide it for warranty claims.
However, after 8 months, my jacket developed a defect, and when I contacted the company for a warranty repair or replacement, they denied my request because I couldn’t provide the invoice myself. This is a clear violation of consumer rights under Article 56 of the Consumer Protection Law, which requires sellers to keep a copy of the invoice and not place the burden on the customer.
My jacket is still within the warranty period, and the seller must honor their obligation to repair or replace it. North Face, take responsibility and resolve this issue immediately!
I purchased a North Face jacket on 31.12.2022, and the left wrist area tore. I submitted it to the North Face store for inspection on 18.05.2024. Despite a month passing, I received no updates. When I contacted the store, I was told that after inspection, it was deemed a user error, and I could coll...
Dear Nautica Support, On December 31, 2023, I purchased a jacket from your Nautica store (Branch 046 Nautica 41 Burda, Invoice: xxxx 2597) for ₺3,299. Despite using the jacket under normal conditions, I noticed a significant quality issue—feathers began protruding from multiple areas, and visible d...
On August 2, 2023, I purchased a Men’s Dragline Jacket from The North Face’s official website. About a month ago, I noticed that the lining inside the hood began to peel and flake off. Since the day I bought it, I have never dry-cleaned, washed, or applied any external treatment to the jacket. The ...
Ten days ago, I purchased a The North Face NFOA8993 jacket and two other products for my children from the Samuray Sport store in Yalova. I paid a total of $990 for the purchase. The jacket was sold with a waterproof guarantee, and I specifically mentioned that I wanted a fully water-resistant produ...
I purchased a The North Face jacket, but after just four months of use, the stitching started coming apart. I sent it in for an inspection, but they rejected my claim and returned the jacket with additional damage—the back of the jacket had been cut when I received it! Since the jacket was damaged ...
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