The North Face Rain Jacket Zipper Tore and I’ve Waited Weeks for a Repair Update

Hello, good day. I’m writing about a problem with my The North Face rain jacket, which developed a tear along the zipper—something I never expected from such a well-known and premium brand. I brought the jacket to Kar Spor on April 30, 2025, for inspection and possible repair. However, it’s been weeks, and I still haven’t received any update or resolution regarding the issue.

Until now, I’ve never had such an experience with The North Face, which makes this situation even more disappointing. I was hoping for quicker support and better communication.

I kindly ask that you follow up on my case and provide a clear response or solution. Whether it's a repair, replacement, or refund, I just want this issue addressed properly. A brand like The North Face should stand behind its products and offer timely support.