Tesla Model Y AC Smells Bad and Service Appointment Gets Canceled

For approximately a month and a half, my Tesla Model Y SR has been producing a strong and unpleasant odor from the air conditioning system. Because of this, I created a service request through the Tesla app and was given an appointment 40 days later. Despite this already being an unreasonably long wait, when the appointment date finally arrived, I discovered that Tesla had closed my service appointment through the system without calling me or providing any notification.

Even though the odor problem is still ongoing, I was given no explanation regarding the cancellation or postponement, no one contacted me, and the entire process was simply closed through the app without any communication. This has resulted in a significant waste of time and serious inconvenience. I was unable to use the air conditioning effectively throughout the summer, and even though summer has now ended, the filter still has not been replaced.

I request that Tesla urgently provide a new service appointment for my vehicle, promptly resolve the air conditioning and filter issue, and provide appropriate compensation for the inconvenience I have experienced.