Tesla Canceled My Order Before the Payment Deadline

We initially requested the cancellation of the vehicle we had ordered to purchase from Tesla. However, we were told that the down payment/order fee would not be refunded. We therefore clearly stated, “In that case, do not cancel the order; we will purchase the vehicle,” and withdrew our cancellation request.

We even had the vehicle insured, and we received a written message stating that we had until 3:00 PM today to complete the remaining payment. Despite this, Tesla unilaterally canceled our order before the deadline had even expired. I am also attaching the relevant message to my complaint.

During my phone call with customer service, I repeatedly and explicitly stated that I did not want the order to be canceled. In fact, my final statement during the call was, “Do not cancel it under any circumstances. I am coming there, and we can discuss this in person.” Despite this, the employee hung up on me, and we subsequently learned that our order had been canceled.

The disrespectful and unhelpful attitude I encountered during the call is completely unacceptable for a brand like Tesla. I specifically request that the full customer service call recording be reviewed. The recording will clearly show that I explicitly asked for the order not to be canceled and that the payment deadline we were given had not yet expired.

At this point, we are neither being allowed to purchase the vehicle nor being given a refund of our down payment/order fee. Tesla canceled our order before the payment deadline it had provided and is now withholding our money, which is unacceptable. We have a message stating, “I have taken the initiative; you can make the payment by 3:00 PM today.” As a result of what happened, our trust in the brand has been completely undermined, and we no longer want to purchase the vehicle.

Therefore, I request the following:

* That the customer service call recording be reviewed;
* That Tesla explain why the order was canceled before 3:00 PM and who instructed or authorized the cancellation;
* That the down payment/order fee we paid be refunded immediately and in full, without any deductions;
* That the losses and inconvenience we incurred because we had the vehicle insured be addressed;
* That the disrespectful conduct during the call and the employee hanging up on me be investigated.

Otherwise, I hereby notify you that we will exercise our legal rights and file complaints with the relevant consumer protection authorities, supported by the written messages and customer service call recordings.