Tesla Model X Camera Footage Inaccessible After Account Password Change

I drive a 2025 Tesla X and use a thumb drive for camera backups. After a recent accident, the police need to review the footage saved on this drive. I changed my Tesla account password so that the officer could access it and since then neither he nor I have been able to access my account. The system appears to ask for a password but does not accept it, even though the password change was confirmed as successful. At this point, the thumb drive is with the police officer in another town, and I am trying to help them view the footage remotely. However, we are unable to open or decrypt the drive in the car or on a computer, and we do not know if there is a specific Tesla procedure for accessing such encrypted camera backups after a password change. I urgently request that Tesla provide immediate remote assistance or clear, step‑by‑step guidance to the investigating officer so that the footage from my 2025 Tesla X can be accessed and reviewed as part of the accident investigation. I ask you to treat this as a priority due to its importance for the official police process. The investigating officer is Officer C***, and he can be reached at 1‑828‑557‑2***.