Tesla Has Not Refunded or Reshipped My Mobile Connector

I placed an order for a Tesla 3 kW Mobile Connector through Tesla’s official website on September 28. The product was shipped via UPS, but I learned from a message I received two days ago that it had been returned to the Netherlands due to a customs issue without anyone contacting me at any point. My UPS tracking number is 1ZFA70730422006107.

Neither Tesla nor UPS informed me about the situation, and I have been unable to reach anyone who can assist me. I currently have no idea whether I will receive a refund or whether the product will be delivered to me, even if delayed. I request a clear and definitive response regarding either a full refund or the reshipment of my product without further issues. I expect Tesla and UPS to resolve this matter promptly and address the inconvenience I have experienced.