Tesla Mobile Connector Order Delayed and Returned by UPS

I ordered a Mobile Connector for my electric vehicle through Tesla.com. However, shortly afterward, I received a notification from UPS stating that my package had been delayed due to an issue at the export gateway and would be returned to the sender. As a result, I am unable to charge my newly purchased electric vehicle at home.

Since September 21, I have been unable to obtain clear information about the status of my order. I tried to contact Tesla through its website to get written support, but I could not find a direct feedback or communication channel for this issue. At this point, I have neither received the product nor been informed about a cancellation, refund, or reshipment.

I request that Tesla provide a clear update on the status of my Mobile Connector order, number LFQ3VXVXK9, and either arrange for the product to be reshipped as soon as possible due to the logistical issue or promptly issue a refund in accordance with my preference.