Tesla Model Y Delivery Delayed After Guaranteed September Delivery

At the end of July, I placed an order for a Tesla Model Y Standard at the Tesla location inside 5M Migros in Antalya. I was clearly told that the delivery was 100% guaranteed and that the vehicle would be delivered during the second week of September. I was also told that I would receive an email on August 10 regarding the down payment. Despite gold prices being low, I sold my gold and made the necessary preparations based on these assurances. However, I still have not received the down payment email.

During this process, I called the Istanbul customer service team two or three times, and each time I specifically asked whether my delivery was guaranteed. I clearly explained that I am pregnant and urgently need the vehicle. Please review the recordings of these calls. Each time, I was told that my delivery was guaranteed, and because of these assurances, I did not make any alternative arrangements.

Now, however, I am being told that the vehicle may not be delivered and that there is a high volume of orders. If there was such a risk or possibility, why was I repeatedly given a definite assurance from the beginning? Why was I misled in this way? Despite repeatedly explaining that I am pregnant and urgently need this vehicle, I have been left in a very difficult situation. I request that my vehicle be delivered during the second week of September as promised, in accordance with the written and verbal commitments I received, and that the hardship and financial loss I have experienced throughout this process be taken into consideration.