As a long-time customer who has bought, used, and recommended Tchibo goods from the company's inception in Turkey, I am extremely dissatisfied with the service I received for my Capsule Coffee Machine. The machine's buttons were intermittent at first, but later they stopped working altogether. On May 11, 2024, I dropped off the machine for repair at the Tchibo store in Beşiktaş Akaretler. The store attendant promised me that it would be sent for service on Monday. However, on Monday, May 13, 2024, I received a call informing me that "the product cannot be repaired due to a lack of spare parts." It appears that the decision was made without first sending the product for evaluation or considering the model's specifications. This carelessness demonstrates Tchibo's lack of devotion to customer service. I demand a formal explanation for why spare parts were unavailable and customer happiness was not prioritized. Dismissing the product as disposable is unacceptable. The store attendant's frequent remark, "every product has a shelf life," raises concerns about Tchibo's ethics. My recommendation is straightforward: have a service expert evaluate the machine, make a diagnosis, communicate plainly if repair is not possible, and provide a replacement if spare parts are unavailable. I expect Tchibo to provide better service.
My Tchibo coffee machine started leaking water from the bottom as soon as I placed capsules in it. I contacted customer service, and they suggested sending the product in for repair via courier or by dropping it off at a store. Apprehensive about sending it myself, I opted to hand-deliver it to the ...
I purchased a coffee machine from this company eight years ago. As soon as the machine alerted me to the cleaning procedure, I followed it regularly. However, for the past ten months, I couldn't find the appropriate cleaning material (durgol) in shops or online websites in Turkey. The manual suggest...
I entrusted my Turkish coffee machine to the Beko service center in Çan, Çanakkale, and it has been a month without any progress. I've reached out to customer service numerous times, yet there has been no resolution. Initially, they charged me 1450 Turkish Lira for parts and claimed it was a piece r...
I purchased a Tchibo Coffisimo Milk coffee machine in a sealed box from Carrefour SA address in Istanbul Besiktas Fulya. When I brought it home and tried to use it, it didn't dispense milk and milk foam. The next morning, I noticed that it was leaking from the water tank. I contacted Carrefour and i...
On 10.05.2025, my Delonghi coffee machine (ECAM310.80. SB), which I bought from Teknosa Forum Istanbul store, gave an error after just a few uses and now no operation can be done. When I call customer service, they insist that the product should be sent to the technical service. I preferred the Delo...
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