I entrusted my Turkish coffee machine to the Beko service center in Çan, Çanakkale, and it has been a month without any progress. I've reached out to customer service numerous times, yet there has been no resolution. Initially, they charged me 1450 Turkish Lira for parts and claimed it was a piece replacement. However, upon inspection at home, it was clear that no repair had been conducted, and they mentioned the new part didn't come with a warranty. They came to collect the machine for repair after arranging an appointment with a customer representative, but it remains untouched. This series of events has made me wonder if they are taking advantage of their customers. How can a company of this size operate without proper oversight? I demand that this frustrating situation be resolved as soon as possible.
I was excited to buy the BEKO TKM 2940 Turkish Coffee maker machine because I love coffee. But I have been sorely let down by how it has worked. Even though it was fixed, the machine still doesn't work right. Having to deal with this problem is frustrating, especially since the machine is still unde...
I recently bought a brand new Beko washing machine that is only a month old, but it makes a lot of noise when it is in use. I had to call for service three times, and each time they said the machine was okay. I even recorded a video that clearly shows the machine is faulty, but the authorized Beko s...
I have been experiencing problems with my 9630 kex model refrigerator, which I bought from the Beko store in Sancaktepe about 3-3.5 years ago, for the last 6-7 months. At first, they told me there was no problem when I contacted the customer representative. My service process started 3 weeks ago. Th...
I've had a number of frustrating situations with my Beko tea maker. Despite repeated trips to the service facility and part replacements, the machine still leaks water. Initially, I sent it for service owing to leakage difficulties. They replaced the damaged kettle for ₺3,000. When I tried to use th...
I made the mistake of purchasing all of my appliances from Beko during my wedding preparations, and it has been nothing but trouble since. My coffee machine has been sent in for repair five times, only to be returned with the same recurring issue, despite the fact that they claimed to have fixed it....
Comments