I purchased a coffee machine from this company eight years ago. As soon as the machine alerted me to the cleaning procedure, I followed it regularly. However, for the past ten months, I couldn't find the appropriate cleaning material (durgol) in shops or online websites in Turkey. The manual suggested sending it to the technical service in case I couldn't clean the machine. Today, I took my coffee machine to the shop in Kocaeli/Izmit, but I received a phone call stating that my machine was out of warranty due to its age. They also mentioned that the period provided to the Ministry of Industry for offering technical services had ended. They claimed they couldn't do anything and that I should simply come and retrieve my machine, absolving themselves of any responsibility. I questioned whether I needed to buy a new coffee machine every four years. They didn't even inspect my coffee machine in the technical service, and I couldn't find a solution in Turkey. I contacted Tchibo's customer service, but they provided the same answer and showed no interest in resolving my problem.
As a long-time customer who has bought, used, and recommended Tchibo goods from the company's inception in Turkey, I am extremely dissatisfied with the service I received for my Capsule Coffee Machine. The machine's buttons were intermittent at first, but later they stopped working altogether. On Ma...
Since our Arçelik Telve Turkish Coffee machine received insufficient water and left coffee residue at the bottom of the coffee pot, we gave it to the authorized service and asked for the problem to be examined/resolved. Later, we received a call from the service and were informed that the problem wa...
I entrusted my Turkish coffee machine to the Beko service center in Çan, Çanakkale, and it has been a month without any progress. I've reached out to customer service numerous times, yet there has been no resolution. Initially, they charged me 1450 Turkish Lira for parts and claimed it was a piece r...
On 10.05.2025, my Delonghi coffee machine (ECAM310.80. SB), which I bought from Teknosa Forum Istanbul store, gave an error after just a few uses and now no operation can be done. When I call customer service, they insist that the product should be sent to the technical service. I preferred the Delo...
I purchased a Tchibo Cafissimo Milk coffee machine about a year ago on Hepsiburada, sold by the official Tchibo seller. On February 11, 2025, I sent the machine to service because the milk frother stopped dispensing milk. After no updates, I had to reach out myself to confirm they even received it. ...
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