Steam allowed unauthorized charges on my account, how can I recover my funds?

On March 23, 2026, at 11:27 PM, I added $100 to my Steam Wallet using my Akbank debit card. Although the charge appears to have been successfully processed on my card, the funds were never credited to my Steam Wallet, and they have also not been refunded back to my bank account. After experiencing ...

On March 24, 2026, a charge of $25 was made to my credit card through Steam without my knowledge or authorization. In my banking app, this transaction appears as “steamgames.com 4259522.” I did not make any purchases on Steam on that date and have no knowledge of this charge. I am requesting a full...

On March 25, 2026, at approximately 8:20 PM, an attempt was made—without my knowledge or authorization—to load $500 into a Steam Wallet on a Steam account that does not belong to me using my card information. Thanks to my bank’s security measures, $300 of this transaction was blocked, but $200 went ...

On November 13 and November 15, 2025, four unauthorized transactions were made from my credit card to steamgames.com. The amounts were $2.7 (November 13), and $25, $10, and $25 (November 15). I have no membership or account on this site, and I have never made such transactions before. My card was al...

On November 12, 2025, an annual EA Play subscription was purchased through Steam without my knowledge, and my credit card was charged $39.99. Because my card was stolen, I immediately closed it, and I definitely did not make this transaction. The Steam invoice number for the transaction is: 37448908...

Today, I attempted to load funds into my Steam Wallet for the first time. During the process, the balance was held, never credited to my account, and I later canceled the transaction. However, my money was not refunded, and I was unable to create a refund request. Despite trying multiple times, I co...

I am absolutely enraged with Steam! My bank card has been blocked as a direct result of making purchases on your platform. I immediately tried to get help by opening a support ticket with Steam, but to my utter disbelief, they closed it after just five minutes without offering any solution whatsoeve...

I am absolutely outraged with Steam! My account was used to purchase a "Pikselli Dragonus Decoration" item from the Steam Community Market for $9.81, completely without my knowledge or authorization. This transaction is absolutely not mine, and to make matters worse, I never received any notificatio...

I am absolutely outraged with Steam! On March 20, 2025, I made a purchase using my personal card through the Steam application. Now, out of nowhere, I've received a "chargeback" notification from Steam, and my account has been temporarily blocked because of it. I cannot understand why I'm facing thi...

I made a purchase on Steam, but decided to return the product and requested a refund on April 23. Steam processed my request and marked the refund as completed. However, today marks nearly a full month and ₺417.30 has still not been credited back to my bank account. I’ve contacted Steam support and...

I have absolutely no connection to Steam—no account, no login history, no activity—and yet on May 19, 2025, between 08:23 and 08:25, two unauthorized charges were made to my bank account: one for $25.38 and another for $57.94, totaling ₺3,326.53. I received no password request, no confirmation emai...

My debit card was registered for purchases on my Steam account. The system withdrew $50 from my bank card without my knowledge, and according to the bank, it attempted another withdrawal immediately after but failed due to insufficient funds. This was outright theft. I never authorized these transac...

I'm incredibly disappointed with Steam’s lack of protection in a recent breach of my account. My Steam Wallet, which had ₺45.45, was drained when someone purchased a worthless Dota 2 item worth only $0.03. I have never even played Dota 2, so this purchase makes no sense. Even worse, Steam completed ...

Hello, I recently changed my phone and, as a result, lost all the saved data linked to my Steam account. Since then, I haven’t been able to log back in. I followed the proper recovery process and reached out to Steam Support through the account recovery section. I submitted every piece of requested ...

I recently made two in-game purchases on Steam for FC 25—one for 49.97₺ and another for 49.99₺ to buy FC Points—but neither of them was delivered to my account. The payment was processed successfully, yet the content I paid for never arrived. My money is essentially gone, and I’ve received nothing i...

My Steam account was stolen, and despite providing all the necessary information to Steam Support—including my card details, purchase history, and anything else they might need to verify my ownership—I have received no response. I submitted a ticket through their official support system and included...

On March 28, 2025, a charge of $100 (₺3904) was withdrawn from my account under the name SteamGames.com, despite the fact that I never downloaded their platform, created an account, or made any purchases. I have absolutely no affiliation with this service, and yet my money was taken without permissi...

Hello, I traded some CS:GO skins on Trade.GG, which I trusted because it's a sponsor of the CS team NAVI. After completing the trade, I received what appeared to be a message from “Steam Support” telling me that I had to send my entire CS inventory to a friend, or my items would be deleted. They sai...

Someone accessed my Steam account without my permission, and I had ₺20 in my wallet at the time. That money was used to purchase and trade items in DOTA 2 — a game I have never even installed, let alone played. I immediately reached out to Steam Support to report the unauthorized activity and opened...

I’m completely locked out of my Steam account just because I don’t have the Steam mobile app installed on my phone right now. I’m trying to sign in from my computer, and despite knowing my password, email, and the phone number linked to the account, Steam still won’t let me access it unless I confir...

My Steam account got taken, and I’ve been working on getting it back for the last four days. I quickly reached out to Steam Support and provided the receipts for the games I had bought earlier as evidence of ownership. Unfortunately, I have not received any useful or comforting reply. I had hoped fo...

I’ve been unfairly restricted from accessing my Steam account, and I believe this is due to a system error. I purchased a game, and it was refunded within 3–4 days—something I had no control over. Shortly after, my account was banned for alleged fraud, which is completely false and extremely frustra...

I accidentally purchased the wrong item in PUBG through Steam and immediately tried to request a refund. However, I’ve received no response or assistance from their support team. This shouldn’t be so difficult—customers should be able to rectify such errors quickly. I couldn’t find a clear way to o...

Hello, I made an in-game purchase in PUBG but I accidentally bought the wrong item. I want to return it, but Steam is not allowing it. If I get a refund, I will purchase another item. I have already sent multiple requests for support, but none of them have been addressed so far. I've been waiting fo...

I am completely unable to access my Steam account. My phone, which was linked to my account, is broken, and the registered phone number has been deactivated. I also don’t have access to my Steam Guard code. Despite trying every possible recovery option, I haven’t been able to find a solution, and S...