I made a purchase on Steam, but decided to return the product and requested a refund on April 23. Steam processed my request and marked the refund as completed. However, today marks nearly a full month and ₺417.30 has still not been credited back to my bank account.
I’ve contacted Steam support and was told that the money was returned to my bank, but my bank has no record of the refund being received. This situation is extremely frustrating and unacceptable. I’m left in limbo—my money is gone, and neither side is providing a resolution.
Steam, I demand that you urgently investigate and resolve this issue. Either ensure the refund is correctly delivered to my account, or provide official documentation proving the transaction was completed successfully. This delay in refunding is unacceptable and shows a complete disregard for customer satisfaction. Please take immediate action.
I made a game purchase of 331.80 TL on the date July 14, 2023. It has been approximately 2 weeks, and I still haven't received my refund. When I inquired about it, they told me to contact the bank. I reached out to the bank this time, but they informed me that there is no relevant transaction from S...
I purchased FC25 on October 4, 2024, through Steam and requested a refund on October 5, 2024. Steam approved the refund and assured me the money would be returned. However, more than 14 days have passed, and I still haven’t received the refunded amount. I contacted my bank (Garanti), and they confi...
Today, I attempted to load funds into my Steam Wallet for the first time. During the process, the balance was held, never credited to my account, and I later canceled the transaction. However, my money was not refunded, and I was unable to create a refund request. Despite trying multiple times, I co...
On March 28, 2025, a charge of $100 (₺3904) was withdrawn from my account under the name SteamGames.com, despite the fact that I never downloaded their platform, created an account, or made any purchases. I have absolutely no affiliation with this service, and yet my money was taken without permissi...
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