I recently made two in-game purchases on Steam for FC 25—one for 49.97₺ and another for 49.99₺ to buy FC Points—but neither of them was delivered to my account. The payment was processed successfully, yet the content I paid for never arrived. My money is essentially gone, and I’ve received nothing in return. This is unacceptable.
To make things worse, I can still see the 49.99₺ wallet balance in my Steam account, but when I try to use it to purchase 5900 FC Points, the transaction doesn’t go through. I press “Confirm Purchase,” and nothing happens—no error message, no confirmation, just nothing. This is clearly a technical problem on Steam’s side.
I have all receipts and screenshots to prove the failed transactions. One of my more recent purchases just went through successfully, so I know the issue isn’t on my end. However, the two items I bought around 06:55 on March 29 are still missing. I’ve attached image files labeled 221 and 222 showing the points missing from my account, while image 223 shows Steam claiming they were delivered.
I need urgent assistance resolving this issue. I’ve never had this problem before, but now I’m left without the content I paid for. I ask Steam to immediately review my account, verify the payment records, and apply the purchased content to my account.
I made a purchase on Steam, but decided to return the product and requested a refund on April 23. Steam processed my request and marked the refund as completed. However, today marks nearly a full month and ₺417.30 has still not been credited back to my bank account. I’ve contacted Steam support and...
I purchased FC25 on October 4, 2024, through Steam and requested a refund on October 5, 2024. Steam approved the refund and assured me the money would be returned. However, more than 14 days have passed, and I still haven’t received the refunded amount. I contacted my bank (Garanti), and they confi...
I have absolutely no connection to Steam—no account, no login history, no activity—and yet on May 19, 2025, between 08:23 and 08:25, two unauthorized charges were made to my bank account: one for $25.38 and another for $57.94, totaling ₺3,326.53. I received no password request, no confirmation emai...
On November 13 and November 15, 2025, four unauthorized transactions were made from my credit card to steamgames.com. The amounts were $2.7 (November 13), and $25, $10, and $25 (November 15). I have no membership or account on this site, and I have never made such transactions before. My card was al...
Today, I attempted to load funds into my Steam Wallet for the first time. During the process, the balance was held, never credited to my account, and I later canceled the transaction. However, my money was not refunded, and I was unable to create a refund request. Despite trying multiple times, I co...
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