My StarPets trade showed as successful, but the pets didn’t appear in my account, how can I fix this?

If your StarPets trade shows as successful but the pets didn’t appear in your account, try these steps:

1. Refresh the Game: Log out and back into your account or refresh the game to check if the pets appear.

2. Verify Transaction Details: Double-check the trade or transaction history to confirm the trade ID, date, and pets involved.

3. Clear Cache: Clear your browser or app cache, as it may cause display issues.

4. Contact StarPets Support: Provide screenshots of the trade confirmation and your account details. Use their in-game support or email for quicker resolution.

5. Check Inventory Limits: Ensure your account inventory isn’t full, which might prevent new pets from appearing.

If none of these work, escalate the issue by filing a complaint on Xolvie to seek a resolution.