Request For StarPets  Withdrawal Cancellation

I am writing regarding an issue with my Starpets marketplace account under the username “Katsune”. On July 17th at around 5–6 pm, I accidentally created a cash out request for approximately 60 euros from my Starpets balance. I immediately canceled this withdrawal request, but the money was still taken from my balance and has not been returned. The transaction has been stuck in “check” status for days, which can also be seen in the attached screenshot of the cash out with ID 66a0c90 dated 17.07.2026. I contacted the Starpets support AI assistant and was first told to wait 1–2 days. When nothing changed, I was then told that “it can take longer”, without any clear time frame or proper information. I was also supposed to be transferred to a human support agent, but I have received no response at all for about a week, which is very disappointing. I request that the canceled 60 euro cash out be immediately returned to my Starpets marketplace balance, as the withdrawal was made by mistake and was canceled in time. I also ask for a clear explanation of why the money was taken despite the cancellation and why there has been no human support response for so many days.