Starpets Connection Error – Adopt Me Inventory Not Showing

I use the Starpets platform on mobile with the username “Mimosik8”. On 2 August my Adopt Me account stopped syncing properly and since then my inventory does not load at all. When I try to connect, I get the error message “An error occurred during connection, please try reconnecting!” and nothing in my inventory appears. Because of this my seller rating, which used to be 100, has dropped to 61 and I do not understand why, since I cannot even use my inventory properly. I have been trying to reach your support since 2 August but I have received no real help or clear answer, only automatic AI replies that do not solve the problem. My inventory represents a lot of time and effort and I cannot trade or sell anything on Starpets in this situation. I request that my Adopt Me inventory be fully and correctly loaded to my Starpets account again and that my seller rating be reviewed and restored to reflect my status before this problem started. I expect this issue to be investigated urgently and resolved as soon as possible.