StarPets locked my balance during verification, what can I do to unlock it?

If StarPets locked your balance during verification and you need to unlock it;

Check the lock notice first;

• Log in → Wallet / Balance
• Note:
– Message shown about lock/hold
– Any reason given (verification required, compliance review, etc.)
– Date it was locked
• Screenshot the lock notification

Review verification requirements;

• Go to your account’s Profile/Verification (KYC) section
• Look for:
– Required ID documents
– Selfie/photo requirements
– Proof of address
– Payment method verification
• Complete all pending steps

Resubmit complete and clear documents;

• Use:
– Valid government ID (passport/ID card/driver’s license)
– Clear photos
– Correct details matching your account
• Double-check:
– No blurs
– No cut-off edges
– Matching name/address

Contact StarPets Support;

• Use the Help Center or in-app support
• Explain:
– Your balance is locked during verification
– You want it unlocked once verification is complete
• Provide:
– Username/email
– Screenshots of the balance lock
– Verification submission screenshots

• Ask them to confirm:
– What’s missing
– Why it’s locked
– Exact steps to unlock

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.