Starpets Top-Up Pending: Bank Charged 90€ But Balance Not Credited

I have been having problems with topping up the balance on my Starpets account since 21.08.2026. On 21.08.2026 at 13:28 I tried to top up 60 € to my Starpets account and at 16:16 I tried again with 30 €. Both transactions were debited from my German bank account, but in my Starpets account the status of these top-ups still appears as “Created”, although top-ups are normally credited very quickly. I am asking that the amounts already debited from my bank account be credited in full to my Starpets balance without any further delay, or that they be refunded immediately to my bank account if the credit is not possible. I also request written confirmation and clarification of the cause of this problem.