Spotify subscription issue

Yesterday, I purchased a Spotify Premium Individual plan for ₺15. Right after the payment, my Premium membership appeared as active. However, when I opened the app again today, it showed that my subscription was no longer active, and I could no longer access any Premium features. I’m using an Andro...

I’ve been using my Spotify Premium Individual subscription through the Android app, and for the past two months, my profile picture has been constantly appearing blurry. I’ve tried several times to re-upload the image, delete and reinstall the app, and even clear the cache, but nothing has fixed the...

Even though I have an active Spotify Premium Individual subscription, the app refuses to open whenever I’m offline, and I can’t listen to my downloaded songs without an internet connection. I’ve tried this multiple times in different places with no internet access, but the issue repeats every time. ...

I had a 1-month free trial on Spotify, and I was planning to cancel before the renewal date. Unfortunately, I forgot to do so and didn’t intend to continue the subscription, but on October 3, 2025, I was charged ₺59.99 without any prior notification. After noticing the charge, I immediately cancele...

Yesterday, I subscribed to a Spotify membership expecting to benefit from the advertised 2-month free trial. However, despite the promotion clearly stating that the first two months are free, my account was charged immediately. When I received the payment confirmation message, I noticed confusing w...

On 29.06.2025, I subscribed to the Spotify Premium 2-month free trial, expecting to explore the service during this period. However, to my surprise, my trial was abruptly canceled on 30.06.2025, just one day after activation. I am sharing my user ID and the email notification I received to provide ...

I closed my Spotify account in April 2025, yet I discovered unauthorized charges on my Ziraat Bank credit card for June. I have email confirmation proving my account was closed on 12.04.2025 and bank statements showing the amounts charged afterward. Despite the account closure, Spotify sent an emai...

I am experiencing a persistent issue with Spotify Premium Family subscription. Although I was previously able to join family plans without any problems, now whenever I try to join a Premium Family plan, I encounter an error message saying, "You can’t join this plan." This issue first appeared recen...

Hello, I am trying to purchase a Spotify Premium subscription, but I am unable to make a payment with any of my bank cards. I have tried multiple cards from different banks, but the payment does not go through. Despite contacting customer service multiple times, I have not received any solution. Add...

I have been trying to subscribe to Spotify Premium, but I keep getting error messages every time I attempt to complete the purchase. I don’t want my membership to expire, yet I can’t find a way to renew it. When I try to access the payment page, it either doesn’t load or redirects me to a blank scr...

I have a monthly Spotify Premium subscription, but this month, Spotify charged me twice within three days—both transactions were ₺59.99. This is completely unfair, and I need my money refunded immediately. I have payment receipts as proof, but I prefer not to share them publicly. Spotify, why am I ...

I purchased a 3-month Spotify Premium subscription through Ye Club’s payment system, but it never worked. I even tried buying it twice, hoping the issue was a one-time glitch, but both times, the code failed. I followed all the instructions, clicked the link in the email, and still got nothing. To ...

Two days ago, around 9:00 AM, my Spotify payment plan was unexpectedly switched from "Student" to "Family" without my consent. Additionally, a family member was added to the plan, again without my involvement. Despite attempting to revert to the Student plan, my account still shows the Family plan. ...

I have been trying to purchase a Spotify membership for the past 5–6 months, but every attempt fails with the message, "Payment unsuccessful. Please try another card." I initially thought it was a temporary issue and waited, but this has persisted and is now extremely frustrating. I’ve tried using ...

On September 5, 2024, I signed up for Spotify's "3 Months Free Spotify Premium" campaign by entering my card details. The website clearly stated, "Billing starts: December 5, 2024." However, Spotify charged ₺59.99 to my card immediately after I subscribed. I contacted Spotify Support and provided a...

Around eight months ago, I opened a Spotify Premium account. Shortly after, my phone broke completely and became unusable. Unfortunately, I no longer remember the email address or login credentials associated with my Spotify account. I’ve tried all my known email addresses repeatedly, but none have ...

I was charged for a monthly Spotify subscription without accepting the 2-month trial offer. How is this possible? I didn’t even choose the student plan, which I would have opted for. I do not accept this charge and request an immediate refund. Please resolve this as soon as possible, as this was no...

I subscribed to Spotify under the impression that I would receive a 3-month free trial. However, I was charged ₺80 on my first bill, even though the monthly rate was supposed to be ₺60 and only start after the free period. I’ve searched for a support phone number but couldn’t find any way to reach S...

I started using Spotify with a 1-month free code obtained through the H&M app, and I had not saved any payment details. I also took steps to cancel to prevent auto-renewal. However, I was recently charged ₺60, which I only noticed upon checking my bank app. There’s no direct customer service line t...

I initially tried to purchase a 3-month Spotify plan at a discounted price but encountered errors each time. I even tried using different accounts, but none worked, and I gave up. Now, despite not having a Spotify subscription, I’m seeing charges on my accounts from Stockholm. Every account still sh...

I have been a long-time Spotify user, initially signing up while living in Turkey. My family and I subscribed to the family plan, with payments automatically deducted from my account. After my spouse and I moved abroad, some family members continued to reside in Turkey, so we kept using the plan as ...

I’ve been a Spotify Premium user for at least three years and had around 60 hours of downloaded songs on my account. Despite maintaining uninterrupted payments and having no issues with my subscription, all of my downloaded songs were suddenly deleted today without any reason. As a student travelin...

Yesterday and today, Spotify charged me twice for my subscription through my Papara card. I’m being billed ₺59.99 twice for a single membership, which is unacceptable. The subscription is supposed to be a monthly payment, so why am I being charged daily? This is incredibly frustrating, and I demand...