Spotify Premium Login Not Working Despite Active Subscription

I have an individual Spotify Premium subscription, and I have been completely unable to log into the app for about an hour. Even though you sent me a message confirming that my subscription is active, Spotify does not recognize my Gmail address when I try to log in. Thinking that I might have entered it incorrectly, I tried entering the same Gmail address on the sign-up page, only to receive a message saying, “You already have an account.” In other words, the system says that my account exists, but whenever I try to log in, I keep getting a “Please try again” error.

I am paying for this service specifically to listen to music, but right now I cannot even use it for this basic purpose. Continuing to charge me while preventing me from using the app is not acceptable. If the app is not going to work properly, it would honestly be better to remove it altogether, because this situation feels extremely frustrating and makes me feel as though I am being treated unfairly as a customer.

I request that the issue preventing me from logging into my account be resolved immediately, that I regain uninterrupted access to my account, and that the inconvenience I have experienced be addressed as soon as possible.