Even though I have an active Spotify Premium Individual subscription, the app refuses to open whenever I’m offline, and I can’t listen to my downloaded songs without an internet connection. I’ve tried this multiple times in different places with no internet access, but the issue repeats every time.
I use a Vivo Y35 device, and I’ve already reinstalled the app, but nothing has changed. My subscription is active, and there are no payment issues. I’ve also downloaded my music in advance for offline listening, yet whenever I turn off the internet, the app won’t open at all—not even an error message appears.
I request that the offline listening feature work properly as advertised and that this problem be resolved immediately. If offline playback isn’t going to function as part of the Premium plan, I’d like to know why I’m paying for it. I expect this issue to be addressed promptly.
Since last night, I’ve been unable to use Spotify properly with my Free Individual account. Every time I open the app, the home screen displays an error message saying, “Something went wrong, please try again.” I’ve reinstalled the app multiple times, tried using different internet connections, and...
Every time I open Spotify, the app lags badly, making it nearly impossible to use. Whenever I try to type a song in the search bar, the app freezes, and the music stops playing. I’ve tried restarting my phone and even disconnecting from the internet, but the app keeps freezing regardless. This has b...
I've been having trouble getting into Spotify using the app or Google for the past couple of days. Can't even get the website to load. Also, my Spotify account keeps displaying 'Set to Offline' even though I have a working internet connection. My internet is working just fine, so this is really frus...
Yesterday, I purchased a Spotify Premium Individual plan for ₺15. Right after the payment, my Premium membership appeared as active. However, when I opened the app again today, it showed that my subscription was no longer active, and I could no longer access any Premium features. I’m using an Andro...
I purchased Spotify two days ago, but offline mode is not working, making it unusable for me. I’ve tried every solution I found online, but nothing has worked. I can’t reach customer service, and I've tried logging in with Facebook and Apple, but neither option worked. I also clicked the help button...
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