Spotify Premium Trial Ended Early Without Warning

I activated a four-month free Spotify Premium promotion through Trendyol on September 21, 2026, and used Premium without any problems for about a week. However, although my account still showed Premium yesterday, today my plan was automatically switched back to the free (“Free”) plan without any warning or notification.

I did not violate any rules, and there are still several months remaining before the promotional period should expire. I do not accept having my Premium access canceled in this way. My Spotify account page currently shows only the Free plan. I contacted Spotify Support, but no concrete solution was provided and my remaining Premium period was not restored.

I also have a receipt sent to my Gmail address by Spotify dated September 21, 2026, showing that my “Premium Individual (4 months)” subscription was activated at no charge, along with emails explaining the monthly billing that would apply after the promotional period ends. I will attach screenshots of these documents to my complaint. I want to use Spotify Premium for the full four months in accordance with the terms of the promotion offered through Trendyol. I request that the remaining Premium period be restored to my account in full and, if necessary, that I be provided with a detailed explanation of what caused this issue.