Shopify suspended my store after a sales spike, how can I restore my account?

If Shopify suspended your store after a sales spike,

Review Shopify's notifications immediately;

• Check:
– Email notifications
– Shopify Admin alerts
– Account messages
– Risk or compliance notices

• Look for:
– Verification requests
– Chargeback concerns
– Fraud investigations
– Policy violation notices
– Requests for business documentation

Gather evidence;

• Save copies of:
– Suspension notices
– Sales reports
– Order records
– Customer invoices
– Supplier documentation

• Prepare:
– Business registration documents
– Proof of inventory
– Fulfillment records
– Identity verification documents

Review recent activity;

• Check whether:
– Sales increased unusually fast
– A product went viral
– Multiple high-value orders were received
– Chargebacks or disputes increased

Contact Shopify Support;

• Request:
– The specific reason for the suspension
– A manual review of your account
– A list of any missing requirements
– A timeline for reinstatement

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.