Conzalihome Shopify Order Has No Delivery Date

On September 19, I placed an order for four air-conditioned pillows from a website called Conzalihome using Shopify's infrastructure and paid approximately $14 in total. Although my payment was successfully processed, my order was not prepared on time and was not even shipped initially.

For three days after placing the order, the order status showed that it had not been shipped. On the third day, I contacted the seller through Instagram and was told that the order would be shipped that day. It was eventually handed over to PTT Cargo. However, the package has now been sitting at a transfer center for days without any movement, and there is no estimated delivery date available.

I received a response through Instagram only once. After that, all of my messages have simply been seen and left unanswered. I have not been given any information about the status of my shipment, nor has anyone explained the reason for the delay.

I want my order to be delivered to me as soon as possible. I also request that the company provide an explanation regarding the delay and lack of communication and take appropriate action to resolve the inconvenience I have experienced. Since the company already has my order number and personal information, I request that the necessary investigation be carried out promptly and that I receive a response without further delay.