I Never Received My Shopify Order, and Esepetim.co Offers No Real Solution

On May 12, 2026, I placed and paid for order #1241 for a camping chair on Esepetim.co using my credit card. During the order process, it was stated that delivery would take place within 12-20 days. However, despite days having passed, my product was never delivered, and in the end, I received a message on the system stating that the product had been delivered.
Throughout this process, I repeatedly reached out through the WhatsApp support line at 0533********07, but each time I was only stalled with no concrete solution offered, and my product never reached me. I've been harmed because the product was marked as delivered even though it was never actually delivered.
I no longer expect the product to be shipped. I am requesting a refund to my credit card for this order, which I paid for but never received in any way.