On December 26, I placed two orders using my credit card on the website https://www.asiahorse.com.cn/, which operates on the Shopify platform. Later, I wanted to cancel these orders and request a refund; however, it is completely unclear on the website where or how to submit an order cancellation or return request.
My order numbers are 26452025 and 26472025. Because the order cancellation and refund process is not clearly explained or easily accessible on the website, I am unable to determine which steps I am supposed to follow, and this situation has caused me inconvenience and concern.
I request that my orders be canceled and that the full amount I paid be refunded to my credit card. I also ask that the merchant contact me through Shopify regarding this process and complete my cancellation and refund requests as quickly as possible.
On September 1, 2025, I placed an order for two dresses from Aylin İstanbul and paid by credit card. My order number is 1476. Despite the payment being successfully processed through Shopify, I have yet to receive my products. It has now been 14 days, and my order has not been shipped. Worse yet, I...
I made a purchase from a company because I trusted it was partnered with Shopify, which gave me confidence in its legitimacy. However, I regret that decision deeply now. Despite completing my order and payment, my products were never delivered, and worse, I haven't been able to get in touch with any...
I placed an order through Shopify.com on September 16, expecting a smooth process. The order status showed "shipped" on September 17, but since then, I’ve received no updates on my package's whereabouts. Despite numerous attempts to contact the seller through multiple platforms, I have not received ...
I ordered a Cerora Plaster Set through a Shopify store expecting next-day shipping. The total listed price was ₺982.71, but when I checked my bank statement, Shopify had withdrawn ₺1,015 from my card—an unauthorized overcharge. Since the listing promised “ships next business day,” I placed the order...
I placed an order through a seller on Shopify over a month ago, but the item never arrived. When I tried contacting the seller for updates, I received no response, and their website appears to have been shut down. Despite this, the seller continues to operate and list products on Shopify, which is h...
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