On September 5, 2025, I ordered an iPhone 12 case from the Instagram store noircase.co. The product was delivered on September 11, 2025, under order number 8958. However, the cases I received look nothing like the ones advertised. The color, pattern, and material are completely different from what was shown in the product photos.
Naturally, I attempted to initiate a return. I tried contacting the seller multiple times through the Shopify store, Instagram messages, and email, but I never received a response. Later, I left a comment under one of their Instagram posts, but my comment was deleted without any reply. To this day, I have not been provided with a return code, and I cannot reach anyone responsible.
I paid a total of ₺589.80 for these products, and I am demanding both a return code and a full refund as soon as possible. It is unacceptable to deliver the wrong items, ignore customer messages, and silence complaints on social media. I expect Noircase to take immediate responsibility for this issue.
I ordered a tennis set from a seller on Shopify on July 14, 2025, and paid ₺710 for it. Since placing the order, the product has not been shipped, and I keep receiving vague, non-committal responses whenever I ask for an update. I contacted the seller through Instagram, and although they keep saying...
I placed an order with the Shopify-based store “Just Store” on June 12, 2025. Over three weeks have passed, and I still haven’t received my item. When I contacted the seller, they told me the product was being imported and that, due to new customs regulations, I needed to provide my national ID numb...
On September 2, I placed an order directly through Manisnap’s official Shopify website. My order (#5635) included a Retrocam and a camera bag, for which I paid 2,899 TL. It has now been 12 days since I placed my order, and I still have not received my products. The shipping carrier is listed as Yan...
On October 22, 2025, I placed two separate orders (#2635 and #2634) from the Zillowear store hosted on Shopify, purchasing two sweaters and two plush jackets that were on sale. It has now been 10 days since my purchase, but my items have not been shipped, and I have received no updates about the sta...
On September 1, 2025, I placed an order for two dresses from Aylin İstanbul and paid by credit card. My order number is 1476. Despite the payment being successfully processed through Shopify, I have yet to receive my products. It has now been 14 days, and my order has not been shipped. Worse yet, I...
Comments