On January 22, 2025, at 08:01, I visited the Shell Seymen Petrol station in Kocaeli Derince (island no. 5-6) to refuel my vehicle. I informed the pump attendant of the fuel amount and proceeded to the cashier to make the payment.
While at the cashier, the pump attendant loudly demanded that I repeat the fuel amount, even though I had already stated it while handing over my Shell fuel card. After making the payment, I asked for my receipt and fuel card, but the attendant claimed he didn’t have the card. When I insisted, he rudely responded, saying, "Am I supposed to keep track of your card?" He then added, "I'm tired and angry from the shift change; I’m not dealing with you," before verbally abusing me and aggressively walking toward me.
This behavior was completely unacceptable and has left me determined never to purchase fuel from Shell stations again. I demand an immediate investigation and appropriate action against this staff member. Shell must address such unprofessional and hostile behavior to maintain customer trust.
On December 28, 2024, at around 10 PM, I stopped at the Öztürk Petrol Shell station on Kayseri Road to refuel. Due to an issue with my leg, I asked the attendant, M****** F****, to charge my card at the pump. He responded harshly, telling me to "go to the market and do it yourself." When I insisted,...
On June 24, 2023, at 12:39 PM, I visited the Shell petrol station in Güzelbahçe (Mithatpaşa Cad no. ). I informed the attendant, Mr. G*, of the amount of fuel I needed for my vehicle. He attached and removed the pump from my car, claiming it was properly connected. However, when I started driving an...
Yesterday, on 07.10.2024, at 20:14, I asked the indifferent person at the cashier of Şekerci Petrol, "Do you have Yapı Kredi?" He said, "Yes." He used my ₺260 points from Yapı Kredi, but charged ₺800 from another bank's POS. Despite me specifically mentioning this, the person did what he wanted. I b...
I am filing a complaint about an incident I experienced at a Shell station in July. The male attendant with a dark complexion behaved rudely, insultingly, and aggressively toward me. When I reported the incident to Shell customer service, they initially showed interest and told me the employee would...
On August 27, 2025, around 10:30 p.m., I went to the Shell station located on Alınteli Boulevard in Ostim. I can say that whenever I go there with an old car, I always face the same treatment. But when I go with a new car, they are very attentive. I don’t really understand why they make this distinc...
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