After shopping through an app other than Shell, I won coupons that were only valid at selected Shell Select markets. In the district I was in, they were accepted at just two locations (I confirmed this on Shell’s website—if possible, I’ll upload the list here). Even though neither location was close to me, I still made the effort to go. However, at both places, the employees dismissed me with phrases like “we don’t have anything like that,” “there’s no such campaign,” and “we haven’t been informed.” I then tried calling Shell customer service, but couldn’t reach anyone because they only operate until 16:45, so I wasn’t able to explain my issue. Now I ask, what’s more absurd: being turned away from the market for a valid coupon, or Shell—a company that sells fuel and runs markets 24/7—offering customer support for just 7 hours a day? I don’t even know who I should be upset with, but I do know that I have the right to use these simple, rightfully-earned coupons.
Shell is running a promotion, but they conveniently ignore it afterward. This is nowhere stated in their advertisements, posters at the gas pumps, or brochures at the cashier. They simply state that it is limited to 8 times per person and then refuse to participate. When we try to join via SMS, they...
I wanted to redeem the points I collected through Nutella’s under-the-lid promotion. After purchasing Nutella products for a long time, I accumulated a total of 5,525 points, and I tried to use them on both the official campaign website and the mobile app. However, even when new rewards appear in st...
I have a Shell Club Card with the number 700441043****518. I bought 1115 TL of fuel yesterday. They informed me that there was a special campaign in which I needed to participate. They advised me to look for the campaign code on my fuel receipt. I took the receipt and went home, only to discover tha...
I have a Shell Club Smart Card with the number 7441 04 72 07 5001-8, and I've been trying to cash in the points I got from the "No Empty Campaign." Shell has not been helpful, which is a shame. I've sent them at least 8 emails and talked to them 5 times on live chat, but my points haven't been used ...
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