On April 17, 2025, I went to the Shell station located at Prof. Dr. Necmettin Erbakan Street, Etimesgut/Ankara—which I couldn’t find listed in your system—to get my car washed. I parked at the automatic car wash and entered the store to get a receipt, stating that I wanted the "Excellent Brush Wash." The cashier told me the price was ₺280 and asked if I had a Shell Club Card. I said I didn’t, and without further explanation, they charged me ₺280. Later, I learned from a friend who had used the same service the day before that he paid only ₺150 thanks to a Shell Club Card discount. This clearly misleads customers. I sent a written complaint requesting a refund of the difference, attaching the receipt. On April 18, 2025, at 11:36 a.m., your call center told me my complaint would not be resolved. When I said I would no longer shop at Shell, I was told that was my choice. I am requesting a refund of the overcharged amount, and I do not wish to be contacted by phone for anything other than resolving this issue.
On July 26, 2025, I purchased fuel worth ₺1,751.33 with my credit card from the Günpet Akaryakıt Shell station in Ankara. I made the purchase to participate in the Shell Club Smart “Boş Yok” campaign, but the campaign code did not appear at the bottom of the receipt. My Shell Club Smart account is r...
On January 22, 2025, at 08:01, I visited the Shell Seymen Petrol station in Kocaeli Derince (island no. 5-6) to refuel my vehicle. I informed the pump...
Yesterday, on 07.10.2024, at 20:14, I asked the indifferent person at the cashier of Şekerci Petrol, "Do you have Yapı Kredi?" He said, "Yes." He used my ₺260 points from Yapı Kredi, but charged ₺800 from another bank's POS. Despite me specifically mentioning this, the person did what he wanted. I b...
On 16.08.2025 at 01:07, I placed a drive-thru order at the McDonald’s branch on Antalya Gazi Boulevard and paid ₺780. However, since the POS machine’s screen turned off and no receipt was printed, the cashier stated that the payment had not gone through. Although I showed that the transaction appear...
On September 11, 2025, at 9:37 AM, I took a Hyundai Accent ride with a driver named Ö*** from Çağlayan Neighborhood, 306th Street, Mamak, to Kızılırmak Street, No:2 Çankaya. The driver was initially registered at the wrong address, and I directed him to the correct location by phone. At the end of t...
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