On December 28, 2024, at around 10 PM, I stopped at the Öztürk Petrol Shell station on Kayseri Road to refuel. Due to an issue with my leg, I asked the attendant, M****** F****, to charge my card at the pump. He responded harshly, telling me to "go to the market and do it yourself." When I insisted, he reluctantly processed the payment but then threw my card and receipt in my face.
When I called out his behavior, he removed his jacket, cursed at me, and physically threatened me. I later filed a complaint at the police station. It’s appalling that someone like this is employed at Shell. I demand action to ensure such unacceptable behavior doesn’t happen to other customers.
On January 22, 2025, at 08:01, I visited the Shell Seymen Petrol station in Kocaeli Derince (island no. 5-6) to refuel my vehicle. I informed the pump...
On June 24, 2023, at 12:39 PM, I visited the Shell petrol station in Güzelbahçe (Mithatpaşa Cad no. ). I informed the attendant, Mr. G*, of the amount of fuel I needed for my vehicle. He attached and removed the pump from my car, claiming it was properly connected. However, when I started driving an...
On May 27, 2024, around 10 a.m., I stopped by the Shell station's market in Istanbul/Kadıköy Bostancı to refuel and do some shopping. I intended to buy two Starbucks coffees, two packs of Winston cigarettes, ₺600 worth of gasoline, and a car air freshener. As I approached the cashier, a lady named Z...
Yesterday, on 07.10.2024, at 20:14, I asked the indifferent person at the cashier of Şekerci Petrol, "Do you have Yapı Kredi?" He said, "Yes." He used my ₺260 points from Yapı Kredi, but charged ₺800 from another bank's POS. Despite me specifically mentioning this, the person did what he wanted. I b...
At the Çeşme Dalyan Shell gas station, I encountered a very rude attendant. He was older, had a black mustache, and a large belly. He yelled at me and refused to clean my windows, despite my filling up the tank. I complained to the manager, but the response I got was, "There's nothing we can do." Th...
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