I had an unacceptable experience with Shell. The station refused to allow customers to use the restrooms, forcing people to plead for access even after traveling long distances. I documented the station’s and restrooms’ disgraceful condition with photos.
On January 21, 2025, I called Shell’s main customer service line (444 2 020) to file a complaint. The representative, whose name was E***, addressed me by my first name and spoke in a condescending, almost threatening tone. Despite explaining that such behavior is unprofessional, the representative continued acting like this was casual chatter in a village café.
When I called back to escalate the complaint, I was informed that Shell doesn’t record calls, allowing staff to behave however they please. I demand immediate action to address both the restroom issue and the staff’s behavior. If this is not resolved, Shell will lose my trust as a customer.
On January 22, 2025, at 08:01, I visited the Shell Seymen Petrol station in Kocaeli Derince (island no. 5-6) to refuel my vehicle. I informed the pump...
Hello. We've been fueling our personal and company vehicles at Shell for a long time. Curious about the difference between the points in the email and the points deducted from the system when buying fuel, I called your customer service on 03/01/2024 at 15:40. I felt uncomfortable due to the attitude...
I am filing a complaint about an incident I experienced at a Shell station in July. The male attendant with a dark complexion behaved rudely, insultingly, and aggressively toward me. When I reported the incident to Shell customer service, they initially showed interest and told me the employee would...
On September 19, 2025, at 9:24 AM, I called Mango’s head office customer service and had one of the most unpleasant experiences I’ve ever faced with a major brand. The representative was extremely inattentive, dismissive, and even displayed a mocking, ego-driven attitude instead of providing any ass...
On April 17, 2025, I went to the Shell station located at Prof. Dr. Necmettin Erbakan Street, Etimesgut/Ankara—which I couldn’t find listed in your system—to get my car washed. I parked at the automatic car wash and entered the store to get a receipt, stating that I wanted the "Excellent Brush Wash....
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