On August 14, 2025, the Cupra Formentor vehicle I rented in Berlin through Booking was scratched. We started the compensation process regarding the incident and submitted all required documents. My reservation number is 664089153. Since August 22, 2025, no payment has been made, and the process still has not been resolved. When I contacted customer service, they told me the case was still under review, but I have not received any clear information or any payment.
I request that the compensation process be finalized as soon as possible and that the payment be issued without further delay.
On July 23, 2025, I rented a car from Sixt at Zurich Airport, Switzerland through Booking.com (Reservation No: 783590114). For the rental, I also purchased full protection insurance via Rentalcover.com. When I picked up the vehicle, I noticed scratches on the rims and reported them at the time of de...
Between July 1–8, 2025, I made a reservation through Budget to rent a car from Berlin Airport. However, when I arrived at the airport, I was told my reservation contained an error and the booking was canceled. I requested a refund of approximately ₺19,700 (around ₺20,000), but even after 2.5 months,...
On June 18, 2025, I rented a car through Booking.com Cars from U-Save for my upcoming vacation on July 9. However, I accidentally lost my reservation number, and now Booking claims they cannot locate my payment without it. I sent them my bank statement as proof of payment, clearly showing the charge...
On July 31, 2025, I rented a Cupra vehicle from Europcar Hamburg, Germany (Reservation No: 1192691899). Later, I was informed of a €30 traffic fine allegedly issued on August 3, 2025, and on September 17, 2025, this amount was charged to my credit card. However, I was never provided with any documen...
On 28.07.2025, I rented a car through Booking from the Budget office in Vienna. During the rental, €214 was charged to my credit card as a deposit. I returned the car without any issues, and no damage or extra charges were reported. However, despite the time that has passed, my deposit has not been ...
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