I rented a car through Rentalcars.com on October 24 and was charged €1200. Although I returned the car on October 30 as agreed, it has now been nearly two months, and I have yet to receive my refund. Despite numerous follow-ups, the company keeps repeating, "We’ve processed the refund; check with your bank," but no funds have been credited to my account.
Initially, they assured me the refund would be processed within a week, but now, as of December 23, I am still waiting. This delay has caused significant inconvenience and financial strain. I expect Rentalcars.com to resolve this issue immediately and return the €1200 owed to me without further excuses.
I rented a car for two days from the Europcar office at Antwerp Gare, and I paid a €300 deposit at the time of pickup. It's been over two months, and I still haven’t received my deposit back. This is completely unacceptable for a company that claims to be professional and customer-focused. When I c...
I booked and fully paid for a rental car through Rentalcars.com, which partners with Booking.com. But when I arrived at the rental office, they ran a Findeks credit check—even though my score is 1495, with no debts or issues, they still refused to give me the car. The reservation was canceled on the...
I made a reservation on Rentalcars.com with booking number 639322327. When I arrived at the rental office to pick up the car, I was told that I couldn’t receive the vehicle because I didn’t have a credit card. This condition was not clearly disclosed during the booking process. As a result, I was l...
On January 16, 2025, I booked a rental car through https://www.rentalcars.com/ to pick up at Frankfurt Airport. I paid ₺8,237.34 (€221) as the rental fee, and according to the website, the rental company was supposed to charge me a €900 deposit. However, when I arrived to pick up the car, the renta...
I booked a car rental through Booking.com and canceled it on the same day, expecting a smooth refund process as promised. They assured me that I would receive my refund within 7 business days. However, it's now been 9 business days, and I still haven't seen the refund in my account. What's more frus...
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