Rentalcars Refused Main Driver Name Correction on My Booking 796690605
I made a vehicle reservation for my friend through Rentalcars using my own account. However, because the booking was processed through my account, my name appeared as the main driver on the voucher. When we went to pick up the vehicle at the Sixt office at Hamburg Airport on July 31, 2026, Sixt staff stated that the main driver's name on the voucher did not match my friend's name, and therefore they could not release the vehicle. At the same time, they explicitly stated that if Rentalcars corrected the main driver name on the voucher, they would be able to hand over the car.
Following this, I tried for a long time to reach Rentalcars customer service, but despite multiple attempts, they showed no solution-oriented approach. All they needed to do was change the main driver's name on the voucher to my friend's name without canceling the existing booking. Although Sixt explicitly confirmed that they would release the car if this change was made, Rentalcars refused to carry out this simple correction.
As a result, we were unable to pick up the vehicle under a reservation we never utilized, and my fee of €170 for reservation number 796690605 was completely wasted due to an easily solvable issue. The indifference and unhelpful attitude experienced during the customer service process resulted in both lost time and significant financial loss. I demand a full refund of the amount paid and the implementation of customer-friendly policies to prevent such grievances in similar situations.
