I recently spent 647.05 TL on something from the Pull&Bear website. But to my surprise, they took out 718.90 TL from my card. Even though I've tried to get in touch with the store and ask for a refund for the 71.90 TL difference, they haven't fixed the problem. Because of this, I had to stop the transaction. Their refund process was not finished, which was a shame. Instead of giving back the full 718.90 TL, they gave back only 647.05 TL. This mistake has made me feel very upset and frustrated. As a customer, I expect Pull&Bear to deal with me in a fair and clear way. They shouldn't have overcharged me in the first place, and then they shouldn't have given me a bad refund. I want them to give me back the remaining 71.90 TL on my card right away. This kind of problem shouldn't happen, and it has caused me a lot of trouble. I hope Pull&Bear will fix this problem quickly and make sure it doesn't happen to other customers in the future.
On September 3, 2025, I purchased an item from the Pull & Bear online store and later returned it unused with an official return request. My order number is 20255141987. According to the system, my refund of 3,470 TL was supposedly processed back to my bank card on September 10, 2025. However, as o...
On September 27, 2025, I canceled my online order from Pull & Bear’s web store. My order number was 20186090664, which included a cardigan and a blouse. The total amount of 3,180 TL was charged to my credit card, but even after the cancellation, the refund has still not been processed. After cancel...
My spouse recently purchased an item from Pull&Bear, it was too large, there was no way to know it before. Seeking a size exchange, we visited the store, but unfortunately, they didn't have the smaller size available in-store. As a result, we were directed to place an online order, but here's where...
I purchased two different products from two sellers (Guess and Pull & Bear) through Trendyol but had to return them after they arrived. When the return was processed, a Trendyol Express employee mistakenly sent the Guess shoes (worth ₺3300) to Pull & Bear and the Pull & Bear overalls (worth ₺1590) t...
On October 2, 2025, an unauthorized online transaction was made on my credit card by Pull & Bear, split into two separate charges totaling 3,920 TL. The last four digits of my card are 1032. I have since canceled this card, and it is no longer in use. I want to make it clear that I never made this ...
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