Xolvie Resolution Specialist October 27, 2024 1:45 pm
If Pull&Bear has charged your card twice, start by looking at your transaction history to make sure there’s a duplicate charge. After you get the confirmation, reach out to Pull&Bear’s customer service right away, either by calling them or using their online chat. Share the problem and include details about the transaction, like the date, amount, and order number. This will make it easier for them to find the duplicate charge quickly.
If Pull&Bear finds out there's a mistake with the charge, they could start the refund process right away. If you run into any delays or don’t hear back, you can contact your bank or card provider to challenge the duplicate charge. Lots of banks let you dispute a charge right from your account's transaction page, which can help get your refund faster if Pull&Bear can't sort it out right away.
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