Xolvie Resolution Specialist October 27, 2024 1:45 pm
If Pull&Bear has charged your card twice, start by looking at your transaction history to make sure there’s a duplicate charge. After you get the confirmation, reach out to Pull&Bear’s customer service right away, either by calling them or using their online chat. Share the problem and include details about the transaction, like the date, amount, and order number. This will make it easier for them to find the duplicate charge quickly.
If Pull&Bear finds out there's a mistake with the charge, they could start the refund process right away. If you run into any delays or don’t hear back, you can contact your bank or card provider to challenge the duplicate charge. Lots of banks let you dispute a charge right from your account's transaction page, which can help get your refund faster if Pull&Bear can't sort it out right away.
If you've found these suggestions useful, consider leaving a comment to let us know.
Vote
Related Complaints
Pull & Bear Fraudulent Charges Made Without My Permission
Muhammet
October 02, 11:30 am
-On October 2, 2025, an unauthorized online transaction was made on my credit card by Pull & Bear, split into two separate charges totaling 3,920 TL. The last four digits of my card are 1032. I have since canceled this card, and it is no longer in use. I want to make it clear that I never made this ...
Pull and Bear Fraudulent Charge Complaint
Taylan
April 20, 2024 8:54 pm
-On April 1, 2024, at 9:09 PM, Pull and Bear executed an online transaction amounting to ₺2,240.00 without my knowledge or authorization. This unauthorized purchase was made using my credit card information without any security code or 3D Secure verification. Upon discovering the unauthorized transa...
Delayed Refund and Double Payment Issue at Pull & Bear
Mine
December 24, 2023 9:02 am
-Two weeks ago, I filed a complaint against Pull & Bear regarding the delayed refund and an unusual payment process. On December 1, 2023, I received a message stating that the return had been processed, and the refund amount would be in my account within 15 days, depending on my bank. The order numbe...
Without Notifying Me, Pull&Bear Canceled My Order
Sevgi
October 18, 2023 2:58 pm
-I ordered something from Pull&Bear, but because I changed my address, the delivery company marked it as "undeliverable" and sent it back to them without telling me. I called customer service, and they told me that the products didn't make it to the delivery company and promised to give me a refund. ...
Pull & Bear Payment And Customer Representative Failure
Emre
October 11, 2023 3:00 pm
-The Pull & Bear app is plagued by shopping issues, and customer service can't provide any assistance due to instructions from their administrative unit on the Spanish side. On October 11, we made a purchase through the mobile app, and the payment went through successfully. After shopping, we receive...
Pull and Bear Coat Ripped, Crumbled, Has To Reimburse All
Elçin
May 08, 2023 12:22 pm
-had high hopes when I bought a coat from this, well-known brand because I knew they were known for making good products. I made my order with the number 20136974565, and I'm excitedly waiting for my new coat to arrive. But my excitement quickly went to sadness when, after just a few months of wearin...
Pull&Bear's Payment Error: Overcharged and Incomplete Refund
Songül
March 01, 2023 10:17 am
-I recently spent 647.05 TL on something from the Pull&Bear website. But to my surprise, they took out 718.90 TL from my card. Even though I've tried to get in touch with the store and ask for a refund for the 71.90 TL difference, they haven't fixed the problem. Because of this, I had to stop the tra...
Pull and Bear Seems to Be Unwilling to Return My Money
Eylül
December 26, 2022 11:48 am
-Pull and Bear has made me through a lot these days. On Black Friday, I placed an order; however, pull & bear subsequently canceled my order after four days for no apparent reason. After that, they did not give me my money back. It has been more than a month since we last spoke. In all of my years, I...
Pull and Bear