I placed an online order from Tchibo on February 2, 2026, with order number 170144728, for delivery to Menemen, İzmir. Despite several days having passed, my order has still not been delivered.
When I checked the situation, I was informed that the delivery could not be completed because the employees of the cargo company are on strike. During this process, Tchibo did not take any initiative and instead placed all responsibility on the cargo company, rather than providing a solution. However, as a customer, my contractual relationship and payment are with Tchibo, and I expect the company to manage the delivery process and ensure that my order reaches me.
Tchibo could have taken responsibility and arranged delivery through an alternative courier company, but they did not take any action and left me in a disadvantaged position. I request that my order be delivered to my address in Menemen, İzmir as soon as possible using a different cargo company, and that this inconvenience caused by Tchibo’s lack of action be properly addressed and resolved.
My order no. 631859264, which I placed from Tchibo on 06.04.2023, has been waiting at Horoz Lojistik Adana branch for 1 month. Although I have repeatedly contacted the cargo and Tchibo on the subject, we have not received any results. Moreover, when we call the cargo, when we call the cargo, our add...
As a valued Tchibo customer, I recently made a purchase with the order number 648826207. Specifically, I bought the "672754 - Two-Person Raclette Grill" on April 7, 2024. Exercising my right to withdraw, I decided to return the product without even opening the box. I submitted the package to Yurtiç...
The order with delivery number 9028020236 (order no: 9654368518), which I placed on Thursday, December 5, still hasn't arrived. The order was supposed to arrive by Thursday, December 9 at the latest. It shows that the order was allegedly handed over to Yurtiçi Kargo, but for the last three days, it ...
Despite having experienced a similar issue before, I have once again faced the same problem with Sürat Kargo. My shipment with tracking number 00681014218711, containing 3 kg of food products, was sent on October 4, 2025, at 11:09 a.m. I received an SMS on October 6, 2025, at 11:29 a.m., stating tha...
The shipment sent via DHL Logistics has not been delivered to my address in Küçükçekmece, Istanbul since January 3, 2026. Despite several days passing, I see no progress in the tracking system, and my package has still not been delivered to me. I am unable to reach a customer service phone number f...
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