Lack Of Text Message For Late Payment Warnings– Akbank

I am writing to report a problem I experienced with my Akbank credit card regarding late payment notifications and the way I was addressed by customer service. The last payment date for my credit card was 2 February, but I did not receive any SMS notification about the delay. Instead, I was only informed by email at 7:00 a.m. UK time (10:00 a.m. TRT) on 6 February, which is four days after the due date. Since this is my first experience with Akbank’s reminder system for this card, I expected to be notified in a timely manner, especially when a payment is late. After noticing the issue, I contacted customer service. Unfortunately, the representative was not helpful and seemed to speak only from a script rather than trying to understand or resolve my problem. I was told that I needed to visit a branch to request SMS notifications, even though I manage my card online. In addition to this, I was misgendered during the call and addressed as 'Sophia bey,' which was disrespectful and made me feel uncomfortable. I would like to note that I have recordings of these calls. I kindly request a formal apology from Akbank for the way I was addressed during the call and for the lack of care shown by the representative. In addition, I request that this late payment warning and delay, which resulted from the late notification, not be reported negatively to credit reference agencies and that no adverse record be created in this regard. I expect Akbank to review this situation, correct the notification issue, ensure appropriate and respectful communication in future interactions, and confirm that my credit record will not be negatively affected due to this incident.