My spouse recently purchased an item from Pull&Bear, it was too large, there was no way to know it before. Seeking a size exchange, we visited the store, but unfortunately, they didn't have the smaller size available in-store. As a result, we were directed to place an online order, but here's where the problem arises. To our surprise, the current price of the item had increased to 1300TL, and despite the fact that it was a simple size exchange, Pull&Bear insisted on charging us the price difference. This is outrageous! The exchange should have been processed at the original purchase price, regardless of any subsequent price adjustments. It is unacceptable that Pull&Bear's system penalizes customers for the unavailability of sizes in-store. We believe this is an unjust and illogical practice that should be rectified immediately. As consumers, we should not be forced to bear the burden of arbitrary pricing discrepancies caused by inventory issues. Pull&Bear should honor the exchange at the original purchase price, as it is their responsibility to provide customer satisfaction and uphold fair practices.
I recently spent 647.05 TL on something from the Pull&Bear website. But to my surprise, they took out 718.90 TL from my card. Even though I've tried to get in touch with the store and ask for a refund for the 71.90 TL difference, they haven't fixed the problem. Because of this, I had to stop the tra...
I purchased a pair of shoes from Pull & Bear today, but they were too small. Naturally, I wanted to initiate a return, but the process has been unnecessarily complicated and frustrating. How difficult can it be to return an item? First, I contacted customer service to ask if they offer home pickup ...
On 05.01.2025, I placed an online order for two pairs of jeans on the Pull&Bear website, totaling ₺1644.95. One item was advertised as discounted from ₺1,090 to ₺760, and the other from ₺1,190 to ₺840. The screenshots reflecting these prices are visible in my account. On 16.01.2025, I received the p...
I recently ordered two tracksuit bottoms for my son from Pull and Bear, with order number 20125301274. Unfortunately, both items turned out to be too large, so I promptly returned them in accordance with the return policy, along with the required shipping and return code, on May 22, 2024. However, a...
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
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