On October 2, 2025, an unauthorized online transaction was made on my credit card by Pull & Bear, split into two separate charges totaling 3,920 TL. The last four digits of my card are 1032. I have since canceled this card, and it is no longer in use.
I want to make it clear that I never made this purchase. No SMS confirmation or approval code was sent to me for these charges. It is obvious that this transaction was done without my knowledge or consent.
I request a full investigation into this matter, the immediate cancellation of the charges, and my refund as soon as possible to resolve my financial loss.
If this issue is not resolved promptly, I will escalate the complaint to government authorities, including CIMER, and initiate all necessary legal proceedings.
On April 1, 2024, at 9:09 PM, Pull and Bear executed an online transaction amounting to ₺2,240.00 without my knowledge or authorization. This unauthorized purchase was made using my credit card information without any security code or 3D Secure verification. Upon discovering the unauthorized transa...
On September 3, 2025, I purchased an item from the Pull & Bear online store and later returned it unused with an official return request. My order number is 20255141987. According to the system, my refund of 3,470 TL was supposedly processed back to my bank card on September 10, 2025. However, as o...
On September 27, 2025, I canceled my online order from Pull & Bear’s web store. My order number was 20186090664, which included a cardigan and a blouse. The total amount of 3,180 TL was charged to my credit card, but even after the cancellation, the refund has still not been processed. After cancel...
On September 21, 2025, I placed an online order through the Pull & Bear website (Order No: 20185353644) for a pair of sweatpants totaling 2,380 TL. The estimated delivery date was September 24, but even after a full week, my order never arrived. For several days, the order status showed as “out for...
I recently spent 647.05 TL on something from the Pull&Bear website. But to my surprise, they took out 718.90 TL from my card. Even though I've tried to get in touch with the store and ask for a refund for the 71.90 TL difference, they haven't fixed the problem. Because of this, I had to stop the tra...
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