I have been trying to purchase the Orange Toyota Jacket with product code 7701533 from Pull and Bear’s Turkey website, but my orders keep getting cancelled a few hours after I place them. Since 3rd of this month I have ordered this jacket around 10 times, and each time the system has allowed me to complete the order and take payment, but then approximately four hours later the order is cancelled by Pull and Bear. Some of the cancelled orders are the following: No. 20195620374, No. 20195618908, No. 20270260075, No. 20270251249, No. 20195579698 and No. 20195577840. Each time the payment was taken from my card and then returned, so this process has been repeatedly creating unnecessary payment transactions on my account. When I contacted customer service, the only explanation I received was that it was due to an “operational issue”, without any clear or permanent solution. I would like Pull and Bear to resolve this problem and complete my purchase successfully. Specifically, I want to be able to buy this Orange Toyota Jacket in both S and L sizes without further cancellations or payment issues, and I kindly request a clear explanation of why this keeps happening and that it is permanently fixed.
On November 28, I placed an order through the Pull & Bear Turkey mobile app for two sweatshirts under order number 20269708769. On the product page, it was clearly stated that the items would be shipped within 2–4 business days. However, as of today—13 days later—my order still has not been shipped,...
On September 27, 2025, I canceled my online order from Pull & Bear’s web store. My order number was 20186090664, which included a cardigan and a blouse. The total amount of 3,180 TL was charged to my credit card, but even after the cancellation, the refund has still not been processed. After cancel...
On September 3, 2025, I purchased an item from the Pull & Bear online store and later returned it unused with an official return request. My order number is 20255141987. According to the system, my refund of 3,470 TL was supposedly processed back to my bank card on September 10, 2025. However, as o...
On November 27, I placed an order for a pair of sweatpants through the Pull&Bear mobile app in Turkey, with order number 20194722394. At the time of purchase, the estimated delivery date was shown as December 9. Today is December 14, and my order has still not been delivered, nor has there been any ...
I placed an order for a gift coat for my girlfriend from Pull and Bear on June 19, 2023, with order number 20162221287. It has been almost a month now, and there has been no communication from anyone regarding the status of my order. The system keeps giving me vague responses, postponing the deliver...
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