Pull&Bear Marked My Order Delivered but Never Delivered It

I made a clothing purchase totaling approximately $265 from the Pull&Bear online store. The shipping company selected by Pull&Bear shows my order as “delivered” in the system even though it was never actually delivered to me. I was at home when I received the delivery notification, but no one rang my doorbell, and no delivery was made to either me or any of my neighbors. I also asked my neighbors one by one, and no one had accepted a package on my behalf.

I have tried to contact the shipping company several times, but no one answers the phone and I have been unable to reach anyone who can assist me. When I contacted Pull&Bear customer service yesterday, I was only told that they would “resolve the issue as soon as possible,” but I was not given any concrete solution or clear information. I have been waiting for my products for days, and I cannot accept being treated with such a lack of attention after making a purchase of this amount.

I request that Pull&Bear investigate who the package was actually delivered to and ensure that my products are delivered to me as soon as possible. If delivery is not possible, I request an immediate refund of the approximately $265 I paid. I also request that the necessary investigation be conducted regarding both the shipping company they work with and their customer communication process, and that the inconvenience I have experienced be properly resolved.