Four months ago, I bought a loose pair of trousers from the Pull&Bear store in Ankara Kentpark Mall. The inner thigh area of the trousers started to rip, so I took them to the same store to request a refund. While I was explaining the problem at the cash desk, the store manager, an employee named Aytaç, made disrespectful comments in front of other customers, saying things like “it’s because of your body type. He was not speaking in a way aimed at solving the customer’s problem at all, and his manner and tone were completely inappropriate. When I mentioned the support I had received from a similar brand, he replied, “Then go buy it from there. I told him that the trousers had been bought only four months ago and asked how they could rip so easily. He responded by saying that the problem was my body. When I asked what kind of trousers I should have bought then, he said, “For example, if skinny trousers don’t suit your body type, you shouldn’t buy skinny trousers. This is completely absurd. Am I supposed to ask him which trousers I am allowed to buy? On top of that, the trousers I bought are loose and baggy, a wide model, and there was no usage situation that would justify such tearing. I would like to file a complaint about this employee, Aytaç. Until my grievance is resolved, I will continue to seek a refund, and I will report the inappropriate attitude and language of this employee through every possible channel.
I bought a pair of sweatpants for ₺1,090.00 from the Pull & Bear store in Ankara Ankamall AVM. I wore them only once or twice, and after the first wash, the product shrank by 5–6 cm. I took the item back to the store and asked for a refund, but they refused. They said it would be sent to the factory...
On 23 August 2025, I had a very unpleasant experience at the Zara store located in Samsun Piazza Mall. I brought in a pair of trousers I had previously purchased, which became loose after wearing, along with a recently bought suit that I had only worn once but noticed a stitching defect. The staff m...
I recently purchased a pair of fabric trousers from Zara and followed the washing instructions carefully. However, the trousers shrank in length after washing. I visited the Zara store in Akbatı to report this issue. The store manager inspected the product and requested that I try it on to verify if...
On August 30, 2025, I purchased a pair of jeans (code: smc 10001446) from the Bershka Ankamall store. Despite being worn only 2–3 times, the jeans tore without any snagging or user error. Under normal use, a product should not suffer damage this quickly. The jeans were never washed and are almost in...
I experienced a serious problem with the return/exchange process at the Marks & Spencer store in Kanyon, and I was unfairly accused. The product was originally bought on November 18, 2025 from the Suadiye branch and given to me as a gift on November 21. On November 22, I went to the Kanyon store—wit...
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