Pull&Bear Failed to Ship My Order by the Promised Date

On September 8, I placed an order with Pull&Bear for pickup at the Marmara Park Mall store. Although the estimated delivery date was September 16, my order had not even been shipped by that date. When I contacted live support, my existing order was closed as a return and recreated under a new order number. However, the same problem continued with the second order, and even after another five days, it still had not been shipped.

My first order number is 20235532996, and my second order number is 986618063. The total order amount is approximately $45. When I check the status of my orders, they still only show as “Confirmed,” and there has been no progress. I have also been unable to reach anyone through live support who can provide a clear explanation or solution and take responsibility for the issue.

I request that my products be sent to the Marmara Park Mall store and made available for pickup as soon as possible. Alternatively, if I choose to do so due to the delay, I request that my order be canceled without any problems and that I receive a full refund. I also request a clear explanation regarding the delay and the communication problems I have experienced.