Pull&Bear Order Stuck on Processing After Delivery
On September 16, I purchased a leopard-print shoulder bag from Pull&Bear for approximately $18. I have received the bag and it is currently in my possession, but my order status still shows as “Processing” in the system, which prevents me from submitting a return request.
This issue has been ongoing for approximately six days, and even though I have contacted customer service several times, I have only been told to “wait” without any actual solution. I clearly explained that the matter was urgent, but I still did not receive any follow-up. One customer service representative even responded rudely and told me that I should not contact them again. Although the product has been delivered and is already in my possession, I am unable to exercise my right to return it because of a system error.
I request that my order status be updated immediately, that my return process be initiated without further delay, and that the approximately $18 I paid be refunded to my credit card. Alternatively, I request that the amount at least be issued to me as a gift card. I also request that the communication problems I experienced, the failure to take my urgency seriously, and the lack of follow-up be investigated.
