There are two main ways to exchange a Pull&Bear jacket that doesn't look like the picture online:
You can return the jacket to any Pull&Bear store in the same country where you bought it, as long as it is still in its original state and you have the receipt, which can be printed or digital.
Sign in to your Pull&Bear account, click on "Orders," and then choose the jacket you want to return or exchange. You'll get a return sticker that you need to print, put on your package, and then bring it back to a certain place. You can choose to have Pull&Bear pick up your items at home in some places when you exchange them.
This is the information we have, but if you have more insights from your experience, please share in the comments.
Related Complaints
My Pull & Bear T-Shirt Shrank After Washing
On June 6th, I bought three t-shirts from your Marmara Forum store. All three labels clearly stated to wash them at 30 degrees Celsius. I washed all of them on a quick cycle. Two of the t-shirts were perfectly fine, but one of them completely shrank! This is unacceptable. Your product's care instru...
Pull&Bear Refused Exchange Despite Gift Receipt

I received a gift from Pull&Bear with an exchange card included. Due to my demanding job as an engineer, I couldn’t visit the store immediately. When I finally managed to go just two days past the exchange period, they refused to process the exchange, saying the head office does not approve late exc...
Bad Quality Control at Pull & Bear Results in a Flawed Coat

Unfortunately, the jacket I ordered from Pull & Bear was flawed and I had to send it back. There was no way to wear that jacket because it was so badly torn. To be honest, I was hoping for stricter quality assurance measures given the renown of the company. Your decision to ship a damaged product an...
